The Equipment is designed to operate indoors only. The GPS chip in the Equipment will work best if you place the Equipment near a window or other opening to the exterior of the premises. In the event of an emergency call to 911, You should be prepared to provide your address and exact location inside the premises.
Please note if the landline or cordless phone to which you connect the Equipment requires external electric power to operate, Your Service (including the ability to make and receive 911 calls) will not be available during a power outage.
Neither TracFone Wireless, Inc. nor Straight Talk, nor any of their affiliates, shall be liable for any service outages and/or Your inability to access 911 emergency service personnel for any reason.
Straight Talk Home Wireless Service is offered subject to the terms and conditions set forth below (“Terms and Conditions”). Please read the Terms and Conditions carefully. The Terms and Conditions are a legally binding agreement between you and Straight Talk. They contain important information about your legal rights and require that certain disputes be resolved through Arbitration instead of a court trial. Straight Talk reserves the right to change or modify any of the Terms and Conditions at any time and in its sole discretion. Any changes or modifications to the Terms and Conditions will be binding upon you once posted on the Straight Talk Home Wireless website found at www.StraightTalkhomephone.com. Straight Talk and Straight Talk Home Wireless are brands and services of TracFone Wireless, Inc., 9700 NW 112th Avenue, Miami, FL 33178.
Straight Talk Home Wireless is a wireless voice service offered by Straight Talk for use indoors with a landline or cordless phone. You must connect the Equipment to a corded or cordless phone in order to use the Service.
You, the customer, are responsible for assessing whether the coverage available where you place the Equipment indoors is acceptable to You in connection with your use of Straight Talk Home Wireless service. The Equipment requires at least moderate coverage throughout the indoor premises where you are using Straight Talk Home Wireless in order to successfully use the Service. Regardless of the coverage available, Straight Talk Home Wireless is not equivalent to traditional landline phone service.
The Equipment is not designed to operate independently through a direct connection between the Equipment and a landline telephone wall jack. The Equipment must be connected to landline or cordless telephone in order to operate. Do not connect any USB-based device into the USB port of the Equipment under any circumstances. Doing so may damage the Equipment and cancel the warranty. The USB port is designed for diagnostic purposes only and is not intended for customer use.
You must purchase a monthly service plan in order to activate your Service. Before you can use your Service, you must register and activate the Equipment. You may activate your Equipment by visiting the Straight Talk Home Wireless website found at www.StraightTalkhomephone.com or by calling our Customer Care Center at 800-299-7784 from another phone. During the activation process, you will have an opportunity to register your account. If you elect not to do so, you may not be able to obtain copies of your call detail records except upon service of a valid Subpoena or a Court order.
You must accept the Straight Talk phone number assigned to your Straight Talk phone at the time of activation, unless you choose to transfer (also known as “port”) your existing telephone number to a Straight Talk phone. In certain instances, you may not be able to transfer (port) your existing phone number from another carrier to Straight Talk. Please note that You have no ownership rights to any telephone number, IP address or any other identifier associated with your Service and You acknowledge and agree that we may change any such number, IP address or other identifier associated with your Service at any time without prior notice to You. If you do not refill your service by your Service End Date, your phone number may be lost. Once you have been assigned a phone number you cannot change it or your Service plan until your Service End Date (as described below) without losing any unused Service balance. If you change your assigned phone number or Service plan prior to your Service End Date, you will lose any unused Service balance.
Your Straight Talk Home Phone can only be activated where Straight Talk Service is available offered and supported by Straight Talk. The wireless telecommunications networks used to transmit calls for the Service is owned and operated by licensed commercial mobile radio service providers (“Carriers”), not Straight Talk. Your Equipment can only be used through Straight Talk, and cannot be activated with any other wireless service. Your Equipment will only operate with a Straight Talk Home Wireless Plan.
If you notify us that your phone is lost or stolen, your account will be deactivated and any unused Service balance will be lost and will not be transferred. Certain features may not be available throughout the entire network or their functionality may be limited. All plan rates, features, functionality and other product specifications are subject to change without notice or obligation.
Straight Talk Home Wireless offers two monthly plans: Unlimited Nationwide Calling (includes local and nationwide long distance calling) and Unlimited International Calling (includes local and long distance nationwide calling and international calling to certain select destinations). Please note that unlimited service plans do not track “per minute” usage for nationwide calls. The Plans are subject to certain limitations as set forth in these terms and conditions below.
Data service is not available with Straight Talk Home Wireless. Straight Talk Home Wireless is not compatible with home security systems, fax machines, DVR services, credit card machines, medical alert services or High Speed or DSL Internet services.
The Service cannot be used to place certain types of calls such as collect calls, operator assisted calls and dial around calls. The Service is not available to place 500, 700, 900 or 976 calls and may not be available for certain other calls.
The terms of the plans are subject to change without notice. Service is provided at Straight Talk’s discretion.
LIMITATION OF LIABILITY: IN NO EVENT SHALL STRAIGHT TALK, ITS EMPLOYEES OR LICENSORS OR AFFILIATES BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, SALES OR DATA; ANY COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; PROPERTY DAMAGE, PERSONAL INJURY, INTERRUPTION OF BUSINESS, OR LOSS OF BUSINESS INFORMATION; OR FOR ANY OTHER SPECIAL, DIRECT, INDIRECT, INCIDENTAL, ECONOMIC, COVER, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND WHETHER ARISING UNDER CONTRACT, TORT, NEGLIGENCE, OR OTHER THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE STRAIGHT TALK SERVICE, VOICE MAIL, CALLING 911 DURING AN EMERGENCY, FAILURE OF HOME SECURITY SYSTEM, UNAVAILABILITY OF INTERNET SERVICE OR FOR ANY OTHER REASON, EVEN IF STRAIGHT TALK, OR THEIR RESPECTIVE LICENSORS OR AFFILIATES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITH RESPECT TO JURISDICTIONS THAT MAY NOT ALLOW THE EXCLUSION OF LIABILITY, BUT MAY ALLOW LIABILITY TO BE LIMITED IN SOME CASES, STRAIGHT TALK, ITS EMPLOYEES, LICENSORS AND AFFILIATES' LIABILITY SHALL BE LIMITED TO U.S. $50.
Your Straight Talk Home Phone will only operate when your Service is active and you have a positive Service balance in your account (Services include minutes and Service days). Minutes and Service have no cash value and do not accumulate. With each refill you will lose any unused Service balances (including any remaining days and minutes) and your Service Balances will reset with the refill amount of the new Service Plan or Service Card added.Straight Talk Services are non-refundable. No refunds or discounts will be given for unused Service balances (i) when you refill your Service; (ii) that expire by your Service End Date; (iii) on your Equipment if it is lost or stolen; or (iv) for Services purchased that are not compatible or supported by your Equipment. Any unused Service Balance(s) that exist at the time you refill your Service or at your Service End date will not carry over or accumulate.
You may refill your Service as follows:
Access to the Internet, intranets, or other data networks except as the device’s native applications and capabilities permit, or (2) any applications that tether your device to a laptop or personal computer other than for the use of Wireless Sync. You are responsible for all activities undertaken by you using the Services. You shall not use, nor permit others to use the Service in a manner or for a purpose contrary to this Agreement.
You will find Service Area Maps and Coverage Maps on our website. These maps are for general informational purposes only. The coverage maps depict the general coverage area. The coverage maps are not a guarantee of coverage. Coverage is not available everywhere. The coverage maps display only the predicted and approximate optimal wireless coverage for voice calls including the coverage area of the network’s roaming partners, if applicable. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Within coverage areas, there may be significant limitations or interruptions in coverage that may impact service and result in dropped and blocked connections or call interference. This could occur due to many factors including your device, network changes, network traffic volume, network outages, technical limitations, signal strength, the terrain, other obstructions, weather and other conditions. You will not be able to make 911 calls if your Service is not available. The coverage depicted on the Straight Talk coverage maps is based on the information provided by other carriers and public sources and we cannot guarantee their accuracy. Coverage maps for your network may also vary based on your home location so please refer to our website for the most up-to-date coverage map applicable to your device and geographic area. Straight Talk is not responsible for any Service outages, interruptions in service or decline in the quality of service regardless of the cause.
Do not rely solely on your Straight Talk Home Wireless in an emergency situation. In an emergency, locate the nearest landline phone and call for help.
Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier’s radio telephone system. Straight Talk does not warrant or guarantee availability of network or of any Services at any specific time or geographic location or that the Services will be provided without interruption. Neither Straight Talk, nor any Carrier, shall have any liability for Service failures, outages or limitations of Service.
Your Service may be unavailable, interrupted, delayed or limited for a variety of reasons outside of Straight Talk’s control. Service is not available for purchase and use in all sales channels or areas. There are gaps in service within the service areas shown on coverage maps, which, by their nature, are only approximations of actual coverage. Straight Talk does not guarantee you uninterrupted service or coverage. We cannot assure you that if you place a 911 call you will be found. Straight Talk will not be liable to you for any actual, direct or indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost profits (regardless of whether it has been notified such loss may occur) by reason of any act or omission in its provision of Equipment and/or Services or by reason of any interruption in service. Straight Talk will not be liable for any act or omission of any other person or company furnishing a part of our Services or Equipment or for any damages that result from any Service or Equipment provided by or manufactured by third parties.
You agree that neither we nor our vendors, suppliers or licensors are responsible for any damages you may suffer or incur resulting from: (a) anything done or not done by another person; (b) providing or failing to provide Service, including, but not limited to, deficiencies or problems with your Equipment or network coverage (for example, dropped, blocked, interrupted service, etc.); (c) traffic or other accidents, or any health-related claims relating to our service; (d) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, Enhanced 911 or otherwise; (e) interrupted, failed, or inaccurate location information services, (f) information or communication that is blocked by a spam filter, (g) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video or audio; or (h) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism or government orders or acts.
You agree to indemnify and hold harmless Straight Talk and TracFone Wireless, Inc. from any and all liabilities, penalties, claims, causes of action, and demands brought by third parties (including the costs, expenses, and attorneys’ fees on account thereof resulting from your use of Straight Talk Home Wireless Equipment and/or Services, whether based in contract or tort (including strict liability) and regardless of the form of action.
The Equipment is sold exclusively for use by you, the end consumer, with the Service available solely within the United States. Any other use of your Equipment including, without limitation, activation and/or use on a network other than Straight Talk, any resale, unlocking and/or reflashing of the handset is unauthorized and constitutes a violation of your agreement with Straight Talk. You agree not to unlock, reflash, tamper with or alter your Equipment, enter unauthorized PINs, engage in any other unauthorized or illegal use of your Equipment or the Service, or assist others in such acts, or to sell and/or export Equipment outside of the United States. Improper, illegal or unauthorized use of your Equipment may result in immediate discontinuance of Service and legal action. These acts violate Straight Talk’s rights and state and federal laws. Straight Talk will prosecute violators to the full extent of the law. Straight Talk reserves the right to cancel any Service without notice.
You agree that you will first contact us with any dispute and provide a written description of the nature of the dispute, all relevant documents and other information concerning the dispute and your proposed resolution before taking any legal action. If we are unable to reach a resolution of your dispute within 60 days of your notice to us, you agree that instead of filing a lawsuit or small claims action in a court of law, you will submit the dispute to binding arbitration as set forth in this provision.
BINDING ARBITRATION: PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF ALL DISPUTES AND CLAIMS (INCLUDING ONES THAT ALREADY ARE THE SUBJECT OF LITIGATION), EXCEPT FOR CLAIMS CONCERNING THE UNAUTHORIZED RESALE, EXPORT, ALTERATION, AND/OR TAMPERING OF YOUR STRAIGHT TALK PHONE, ITS SOFTWARE, THE SERVICE AND/OR PIN NUMBERS, THROUGH ARBITRATION INSTEAD OF SUING IN COURT IN THE EVENT THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE OR CLAIM. ARBITRATION IS BINDING AND SUBJECT TO ONLY A VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF STRAIGHT TALK’S AGREEMENT WITH YOU. This provision is intended to encompass all disputes or claims arising out of your relationship with Straight Talk, arising out of or relating to the Service or any equipment used in connection with the Service (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory). Nothing contained in this arbitration provision shall preclude Straight Talk from bringing claims concerning the unauthorized resale, export, alteration, and/or tampering of your Straight Talk phone, its software, the Service and/or PIN numbers in state or federal court. References to you and Straight Talk include, where applicable, our respective subsidiaries, affiliates, predecessors in interest, successors, and assigns. All claims will be resolved by binding arbitration where permitted by law. You must first present any claim or dispute to Straight Talk by contacting Customer Care to allow an opportunity to resolve the dispute prior to initiating arbitration. The arbitration of any dispute or claim shall be conducted in accordance with the American Arbitration Association ("AAA") under the Wireless Industry Arbitration Rules ("WIA Rules"), as modified by this agreement. You and Straight Talk agree that use of the Service evidences a transaction in interstate commerce and this arbitration provision will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of this agreement. You and Straight Talk agree that any arbitration will be conducted on an individual basis and not on a consolidated, class wide or representative basis. Further, you agree that the arbitrator may not consolidate proceedings or more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. If the preclusion of consolidated, class wide or representative proceedings is found to be unenforceable, then this entire arbitration clause shall be null and void. All fees and expenses of arbitration will be divided between you and Straight Talk in accordance with the WIA Rules, except that Straight Talk will reimburse you for the amount of the filing fee in the event you prevail in the arbitration. Each party will bear the expenses of its own counsel, experts, witnesses, and preparation and presentation of evidence. If for any reason this arbitration provision is deemed inapplicable or invalid, or to the extent this arbitration provision allows for litigation of disputes in court, you waive to the fullest extent permitted by law, (i) the right to a trial by jury and (ii) any claims for punitive or exemplary damages. Unless Straight Talk and you agree otherwise, the location of any arbitration shall be Miami, Florida. Except where prohibited by law, Straight Talk and you agree that no arbitrator has the authority to award punitive damages or any other damages not measured by the prevailing party’s actual damages. Neither you nor Straight Talk shall disclose the existence, contents, or results of any arbitration except to the extent required by law. Judgment on the award rendered may be entered by any court having jurisdiction.
These Terms and Conditions shall be construed under the laws of Florida, without regard to its choice of law rules, except for the arbitration provision contained in these Terms and Conditions, which will be governed by the Federal Arbitration Act. This governing law provision applies no matter where You reside, or where You use or pay for the Services.
These additional terms and conditions apply to customers who purchase and/or use the Straight Talk Home Wireless Unlimited International Calling Plan (the “Straight Talk ILD Service”). By purchasing or using the Straight Talk ILD Service, the user (or "You") accept/s the rates, terms, and conditions ("Terms") set forth below as such Terms are updated from time to time on our Website.
The Straight Talk Unlimited ILD Card is intended for live dialogue between two individuals for personal use. It may not be used for any other purpose including, but not limited to, conference calling, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between two individuals. The service is not for commercial use or resale. Loaning or renting y our handset or service to other persons for their use or calling, hosting, establishing or maintaining a Chat Line is not considered personal use. We will presume certain usage, dialing, or calling patterns indicate that you are not using the ILD service for your personal use and we reserve the right to suspend, terminate or restrict your services with no prior notice.
The Straight Talk Unlimited ILD Card will allow you to place calls to select destinations internationally. It will not allow you to place calls to all destinations or to all countries. The service excludes calls to higher cost cellular, non-geographic and premium numbers. The destinations which are available may charge without notice at any time. The Straight Talk Unlimited ILD Card is not a substitute for regular international calling services. The Straight Talk Unlimited ILD Card excludes certain call types such as calls to non-geographic and premium numbers. In order to determine if your destination of choice is available on the service, you may check our website at straighttalk.com/unlimitedinternational. You can also check to see if your specific destination is covered by texting the Country Code + City Code + Phone Number to 47787 from a cellular phone. Standard text message rates apply.
Straight talk will presume certain usage, dialing or calling patterns to indicate that you are using the ILD Service in violation of these Terms and Conditions and We reserve the right to suspend, terminate or restrict Your Services without prior notice. If You believe that We are in error, You may contact customer Service and depending on the circumstances, We may reactivate Your Unlimited ILD Service. If, however, You continue Your usage, dialing or calling patterns that We deem connote non-personal use in violation of these terms and conditions, We reserve the right to suspend, terminate or restrict Your Services with no prior notice. You will not receive a refund if your service is terminated for violating these terms and conditions.
International telephone service may be provided by other carriers, many of whom Straight Talk may not have a direct contractual relationship or service level agreements. In addition, the service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Events beyond our control may affect the availability and/or quality of service.
No warranty, express or implied, is made regarding the condition or fitness of the services offered or use of the service for any particular use or purpose, including warranties of title or implied warranties of merchantability or non-infringement. Straight Talk does not authorize anyone to make a warranty on its behalf and you may not rely on any statement of warranty as a warranty by Straight Talk.
You acknowledge that our service is provided “AS IS” and Straight Talk makes no warranty to You or to any third party whatsoever, directly or indirectly, express, implied or statutory, as to the suitability, durability, description, quality, title, non-infringement, merchantability, completeness or fitness for use or purpose of the service. All such warranties are hereby expressly excluded and disclaimed. We also make no warranty that the service will be uninterrupted or error free. We do not authorize anyone, including, but not limited to, Straight Talk employees, to make any warranties on our behalf and You should not rely on any such statement. Your use of the Straight Talk service is solely at Your risk.
Your service may be unavailable, interrupted, delayed or limited for a variety of reasons outside of Straight Talk’s control. Straight Talk ILD Service is subject to transmission limitations caused by certain equipment and compatibility issues, atmospheric, topographical and other conditions. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier’s radio telephone system. Straight Talk does not warrant or guarantee availability of Straight Talk ILD Service at any specific time or in any specific geographic location or that the Straight Talk ILD Service will be provided without interference or interruption. Neither Straight Talk, nor any Carrier, shall have any liability for service failures, outages or limitations of service. Not all services are available for purchase or use in all sales channels, in all areas or with all devices.
IN NO EVENT SHALL STRAIGHT TALK, ITS EMPLOYEES, LICENSORS OR AFFILIATES BE LIABLE TO ANY PARTY FOR ANY LOSS OF PROFITS, REVENUE, SALES OR DATA; ANY COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; PROPERTY DAMAGE, PERSONAL INJURY, INTERRUPTION OF BUSINESS, OR LOSS OF BUSINESS INFORMATION; OR FOR ANY OTHER SPECIAL, DIRECT, INDIRECT, INCIDENTAL, ECONOMIC, COVER, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED AND WHETHER ARISING UNDER CONTRACT, TORT, NEGLIGENCE, OR OTHER THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE STRAIGHT TALK ILD SERVICE, EVEN IF STRAIGHT TALK AND/OR ITS LICENSORS OR AFFILIATES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITH RESPECT TO JURISDICTIONS THAT MAY NOT ALLOW THE EXCLUSION OF LIABILITY, BUT MAY ALLOW LIABILITY TO BE LIMITED IN SOME CASES, STRAIGHT TALK, ITS EMPLOYEES, LICENSORS AND AFFILIATES' LIABILITY SHALL BE LIMITED TO US $50.
Your Equipment is covered by a one year limited warranty, set forth below, administered by Straight Talk. You may obtain warranty service directly from Straight Talk.
How to obtain Warranty Service. To obtain warranty service please contact Technical Support at 1-877-430-CELL (1-877-430-2355). If your problem cannot be resolved over the phone, our technicians will provide you with a Ticket Number, which you will use to send your Equipment to the designated Service Center for repair or replacement, at Straight Talk’s discretion.
Terms of Limited Warranty. Straight Talk warrants to you, the Customer, that your Straight Talk Home Wireless Equipment (“Product”) is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: